Information Technology

• Aeries troubleshooting
• Aeries query assistance
• Print secondary school report cards
• Aeries data extraction reporting
• Aeries data synchronization with:
  • Synergy
  • SNAP
  • Mosaic

• Technology Help Desk (x4357)
• Setup, troubleshooting and repair of:
  • Servers (web, e-mail, database, application, file storage, printing)
  • Desktop computers
  • Laptop computers
  • Printers
  • Scanners
  • Document cameras
  • Risographs
  • Nutrition Services POS systems
  • Phones
  • FAXes
• Software installation license tracking
• Software version monitoring/updates
• Package software (for self-installation or mass installation)
• Network connections
• Wireless access
• Accounts:
  • Network login
  • E-mail
  • Aeries
  • Synergy
  • MFA
  • Phone
  • Voicemail
  • Student login accounts

Account Requests can only be submitted by site administrative assistant or site principal/department manager.

PLEASE NOTE: Network accounts and other access will be granted only for permanent staff, or long term substitutes. Short term subs, walk-on coaches and other short term employees will not be granted network access.

If the employee id or REQ id does not work on this screen, please contact HR. 

Request an account change

• Custom web/database applications -- a real solution, not just a piece of software
• Intranet websites
• Troubleshoot third-party web database applications

• Planning hardware purchases
• Planning software purchases
• Research new hardware/software
• Verify hardware donation acceptability
• Document imaging workflow design

• Automated attendance calling
• Printer usage tracking
• Technician intro and quick tips at your staff meeting
• Convert data from Sub-Finder to Payroll
• Print employee timesheets
• State Reporting coordination:
  • CBEDS/CSIS
• Data backup recovery
• Web filtering
• E-mail (spam virus) filtering
• Network security

Open a new Staff Support Ticket
(NMUSD account is required)

Staff Knowledge Base Website

Our staff are often away from their desks assisting at school sites.  To avoid delays, for support issues always call the Help Desk directly at x4357 or send an email to helpdesk@nmusd.us.

If you have an existing ticket, please let the Help Desk tech know to ensure prompt service.

• Student Technology Use Agreement - English
• Student Technology Use Agreement - Spanish